This energy was evident from the beginning. Williams had graduated from college half a year earlier and was recruited on campus for her chosen profession. Using soft skills, drive, and curiosity has sustained Williams throughout a 33-year career and in multiple roles with two of the largest insurance employers.
Working in claims, sales and service, Williams is at his dream job. Responsible for more than 50 employees in a remote role that allows Williams to work from home, she can stay highly connected with her employees, other departments within the Hartford group, and her valuable customer base.
“My claims service and sales team works with underwriting, risk engineering, agents and brokers, and Hartford’s top VIP distribution partners to provide a claims advisory service,” said Williams. If dynamics get in the way of an effective flow of communication between these different areas, then meeting customer needs will not be as effective. The bottom line, Williams explained, is that a collaborative approach is key to ensuring everyone works toward the same goal.
Williams said Insurance business that in addition to other upcoming priorities scheduled in his demanding work schedule, he hopes to participate in the next Women in Insurance Texas 2021 round tables.
Role of technology
During the height of the COVID-19 pandemic, many industries were forced to use whatever technology was available to ensure that work could continue from home for many employees. The insurance sector was no exception.
Williams is quick to point out that he was ahead of the curve when it came to adopting available technology to enable a remote workforce. Working totally remotely for years before the pandemic, Williams knew the value of video conferencing technology and used it on a daily basis to succeed in his work.
“I have worked remotely for more than eight years designing using all the different conferencing platforms,” he said. The available technology allows “employees to collaborate to share knowledge,” Williams explained. “By using the available platform, you help create a positive work environment that drives employee satisfaction, which then leads to a high-performance culture and ultimately a more positive customer experience.”
Does Williams believe that remote work and technological momentum in the industry will continue? “Absolutely,” she replied. COVID has shown that employees can work from home and still achieve a very high level of performance.
Unique challenges for women in the industry
The life of a professional woman can often have its difficulties regardless of the position or sector in which she works. Williams is aware of this unwritten reality. It points out factors that are specific to women, such as the balance between family and work commitments, family dynamics, gender norms and social pressures.
“For many women as primary caregivers, long commutes and inflexible work schedules are not necessarily feasible,” she explained. “Often, there is also a lack of opportunities in the workplace to pursue engaging activities that are important to your well-being.”
Equity and inclusion are also issues that directly affect women. Williams has taken her own steps to address inclusion by leading the Black Insurance Professional Network. Women can participate in events and are given the opportunity to discuss various resources that may be available to them, such as flexible work programs.
Williams’ employer continues to push to help employees by providing additional resources, such as offering access to parenting classes online, or by offering information online about child care providers in their community.
“The Hartford is, in my opinion, an ethical company with core values that align with mine,” Williams said, highlighting how she has been given the opportunity to balance the needs of her children and allow her to develop her skills while developing the experience. . to direct her career as she imagines.
How about meeting customer needs?
“Customers are the reason we are here. It is our reason for being: serving our customers and creating the best customer experience, ”Williams responded.
the Women in Insurance Texas 2021 The conference is just another opportunity for Williams to offer solid advice and lead by example.
“I’m looking forward to the panel that I speak on, throughout the day, to connect with other women and keynote speakers,” she said.
With a collaborative spirit and undeniable energy, there is no doubt that Williams will be well received by his colleagues. It would be difficult to imagine that a little of this energy did not spread to those who are in his presence.