The mother of two died after ‘waiting nearly two hours on the phone for a GP appointment’

Helena Maffei was not saved by paramedics after she collapsed at her home in Kidderminster while on the phone attempting to get a doctor’s appointment, her family said.

Helena Maffei from Kidderminster died while on the phone trying to get a GP appointment

A mother of two died suddenly while ‘waiting on the phone for nearly two hours for a doctor’s appointment,’ her heart -broken family claimed.

Helena Maffei was trying to get an appointment for breathing difficulties when she collapsed at home in front of her 28-year-old son, broken relatives said.

Paramedics arrived at his home in Kidderminster but did not save the 55-year-old, Reported by the Birmingham Mail.

The 55-year-old daughter, Gaetana Maffei, said she was ill at home and waited a long time to get through Church Street Surgery in the town of Worcestershire when she collapsed and died.

The grieving 30-year-old said: “The mother is having health concerns and is thus trying to get an appointment because she is feeling out of breath, but is hanging on the phone from 8:30 am to 10.15 am already. trying to get through.







Helena with son Giuseppe and son Gaetana



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“His phone battery died during the call and he had to call again and line up again.

“He got through, like he collapsed and the receptionist said the doctor could call him back at 11.30am.

“My brother Giuseppe rang the ambulance and gave him CPR and the paramedics did the same when they arrived, but it was too late.

“It was a real shock for the family. He passed away in my brother’s arms and it was just the saddest thing.

“My mother put all her trust in the doctors but there seemed to be no immediate movement in them. GP surgery has left you with many ages and feeling useless.







His family was devastated by his death



“You wait and wait in the phone queues to see a GP.”

Callers on the Church Street GP operation phoneline were greeted by a recorded message explaining that there were delays in answering calls due to staff separation.

It adds that the operation is “currently experiencing a high level of calls” and says “if your condition is life threatening or a medical emergency” to redial 999.

Gaetana continued: “The mother is Kidderminster’s soul and we called her‘ Wonderwoman ’because she never stopped.

“He’s the glue that holds the family together,” Gaetana said. “We just don’t know what to do now.”

Helena grew up in Worcester, where her mother Anna Kryschanowskry and two sisters still live.

Married to Tony for 32 years, she also cared for her father -in -law Gabriel Massi.

Helena has run the family business Continental Bakery for 35 years with her husband and lives above the store.

“Mom and dad did it all together and were super in love, holding hands and being romantic,” Gaetana added.




“Everyone loves him, everyone loves him and will shout the horn as he passes by the store when sweeping the leaves.

“Mom’s heart is so kind. Within minutes of meeting her, you’ll feel like you’ve known her for years, and by the time you leave the store, she’ll know everything about you, too. Kidderminster is lost a golden heart. “

Speaking on behalf of GP practice, a spokesperson from the Wyre Forest Health Partnership said: “As usual at General Practice we do not comment on individual patient cases, but we always talk to patients, their families or representative and will investigate them, where there are concerns or complaints.Our thoughts are with the family at this difficult time.

“The operation is one of five practices that make up the Wyre Forest Health Partnership. So while the operation lost team members on Thursday due to a positive result at Covid, they were immediately replaced by experienced staff. from our other practices.

“We’ve worked hard throughout the pandemic to offer an accessible service to our patients, and we’ve seen patients face to face throughout this time.

“We have recruited additional staff to accept the operation, as well as offering a variety of ways for people to contact us to ask for help.

“Like the search for General Practice across the country, right now it’s very busy and our phone message advises that if patients think they have a life-changing medical emergency to hang up and dial 999.

“As we go into the winter we strongly urge all those eligible for the flu or a third Covid vaccination when it is over, so that they have help to protect themselves against what will undoubtedly be a very difficult winter. “


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